Watersorb Return Policy

Watersorb Return Policy

Watersorb.com is a non-profit corporation. We strive to deliver the best possible polymer at the lowest possible prices. We do not charge a handling and packaging fee. We have calculated the most economical method to ship our products using both US Mail and UPS. If an order is received before noon central time M-Sat, the order is usually shipped the same day. Please allow additional time for 50 lb orders. A few customers have changed their mind after placing an order, and called to cancel after the order is shipped. Therefore, we must institute a policy of charging for shipping and a 15% restocking fee for all cancelled orders or returned product.

Delivery Terms

All products shipped by Seller are shipped by UPS or USPS. Seller will only ship product to areas where UPS or USPS provides delivery confirmation to the Buyer and the Seller. Buyer agrees to accept UPS, or USPS delivery confirmation as proof of delivery. Buyer agrees that no signature is required by Buyer as delivery confirmation unless specific arraignments are made with Seller. Additional Shipping and Service charges will be assessed for this service. Buyer agrees that no chargebacks will be made to Seller resulting from product ordered and delivered to an incorrect address provided by the Buyer. Buyer agrees than no chargeback will be made to Seller upon proof of delivery confirmation by UPS or USPS to address provided by Buyer at time of purchase. Buyer agrees to reimburse Seller for any and all fees and assessments for any chargeback initiated by Buyer for product delivered by Seller to confirmed address provided by Buyer at time of purchase, and pay Seller a service fee for such chargeback. Upon no circumstances is a signature required by Buyer as proof of delivery confirmation unless Buyer specifically requests this special service for an additional charge at time of purchase.

Definitions:

(1) "Seller" is Watersorb, a non-profit corporation;

(2) "Buyer", any person or entity purchasing product from Seller;

(3) "UPS", United Parcel Service, a for profit corporation;

(4) "USPS", United States Postal Service, an agency operated by the United States Government;

(5) "Chargeback", a payment dispute initiated by the card holder (Buyer) with their credit card issuing bank.